About Martlets Hospice  

Martlets (now part of Southern Hospice Group) is a charity providing essential hospice care to people affected by terminal illness in Brighton and Hove, and surrounding areas. Their mission is to ensure that people can live well in the time they have left, offering expert care and support to patients and their families.  

With approximately 300 users across their organisation, Martlets relies on a robust and secure IT infrastructure to support their compassionate, community-focused services.    

The challenge: Reducing costs while enabling modern, flexible working 

Over the past 10 years, Martlets has partnered with Trident to progressively modernise their IT environment. The challenge was clear: evolve their infrastructure to meet modern standards while making sure every investment aligned with their mission and delivered long-term value.  

As Martlets prepared for a strategic merger and sought to embrace more flexible, cloud-based working practices, they needed a trusted IT partner to lead a digital transformation, one that would reduce costs, enhance security, and future-proof their operations.    

The solution: A cloud-first transformation with SharePoint at the core 

Trident worked closely with Martlets to deliver a comprehensive IT transformation, built around sustainability, security, and scalability. The project focused on eliminating outdated infrastructure, reducing overheads, and enabling a modern, mobile workforce.   

Key outcomes included:  

• Migration to SharePoint, replacing on-premises file servers with a secure, cloud-based platform that enables real-time collaboration, remote access, and improved document control. 

• Improved operational agility, allowing staff to work securely from anywhere, with access to the tools and data they need. 

• Reduced risk and downtime, thanks to enhanced security monitoring, proactive maintenance, and a robust disaster recovery solution. 

• Simplified IT management, with Microsoft NCE licensing and streamlined support services. 

• Managed voice, enabling internal and external communication through a cloud-based telephony system, reducing reliance on legacy phone systems and supporting hybrid working. 

• Vulnerability & security assessment, which identified and addressed critical risks in Martlets’ IT environment, strengthening their overall cybersecurity posture and aiding compliance with sector standards. 

• Full-time onsite IT support, embedding sector-specific knowledge and expertise directly within Martlets’ team to aid a responsive, informed, and mission-aligned service. 

By fully adopting Microsoft 365 and decommissioning legacy systems, including file servers and domain controllers, Martlets has significantly reduced its reliance on physical infrastructure. This shift is projected to save the organisation up to £80,000 over the next five years.    

Strategic merger support: Scaling success across the Southern Hospice Group  

Following Martlets’ recent merger into the Southern Hospice Group, Trident is now leading the integration of IT ecosystems across the newly combined organisation. This includes extending Martlets’ cloud-first configuration to other hospices, forming a consistent, secure, and cost-effective IT environment group-wide.    

The results: Empowering care through technology  

“I really can’t praise Trident enough (actually it is the team and individuals that work with us that deserve the praise). From an ‘end user’ perspective their support is brilliant and we consider the move to partnering with them one of the best business decisions we ever made as a hospice.” – Rob Fletcher, Martlets Business Intelligence & Information Governance Manager, Southern Hospice Group.  

Martlets’ partnership with Trident has delivered more than just technical upgrades, it has enabled a shift toward modern, agile working. With a secure, scalable IT foundation in place, Martlets can focus on what matters most – delivering exceptional care to those who need it most.  

From cost savings and risk reduction to improved flexibility and resilience, Trident’s support continues to empower Martlets to thrive in a rapidly evolving digital landscape.