How hospices are navigating technology change

Upcoming event: Southern Hospices Technology Leaders Forum

23 September 2026 | 8:30am – 2pm | Leonardslee Lakes & Gardens

The Southern Hospices Technology Leaders Forum brings together leaders from across the south  for a half-day event focused on the topics shaping hospice technology right now. Expect expert-led sessions on compliance, AI and cyber security, plus an open panel on the challenges hospices are facing and how technology can support.

Agenda:

• 08:30am: Registration and light breakfast
• 09:00am: From risk to control: Managing sensitive information in Microsoft 365
• 09:45am: From Copilots to Co-workers: Understanding the next wave of AI
• 11:00am: Protecting patient care in an evolving cyber security landscape
• 11:45am: In it together: Challenges facing hospices and how technology can help
• 12:30pm: Net-walking tour through the magnificent Grade I listed gardens
• 1:15pm: Lunch and close

Set against the backdrop of Leonardslee Lakes & Gardens, one of the most beautiful spots in Sussex, it is a chance to step away from the day to day and think differently. Alongside expert insight, you’ll have the opportunity to connect with peers and explore how others are approaching the same challenges.

Book your place

Webinar recording: A practical look at how modern SharePoint can strengthen internal communications for hospices

This was a practical, demo-led session designed to show what modern SharePoint can  support in a hospice environment, and what changes when everything comes together in a more structured, joined-up way.

Whether you are already using SharePoint and want to understand what the latest capabilities make possible, or you are still working from file servers and email, this session will show you what good looks like using licences most organisations already have in place, so your teams can find what they need, stay aligned, and work with greater clarity and confidence.

Watch the recording

Case study: Improving resilience and security at St Catherine’s Hospice

“I like to believe that working together with Trident, we are far more assured than we’ve ever been as to our own resilience, security and safety, which is a tremendous boon to our reputation.” – Giles Tomsett, Chief Executive at St Catherine’s Hospice

In this case study video, St Catherine’s Hospice shares how working in partnership with Trident has helped strengthen its technology foundations, while keeping the focus firmly on patients, families and frontline teams.

Watch the video below to hear from Giles Tomsett, Chief Executive, and Paula McGoveney, Director of Income Generation & Marketing, on what this partnership means in practice.

Article: Is your Microsoft 365 set up secure enough?

Hospices face growing cybersecurity risks, often with limited internal IT capacity. Our services are designed to support your team with additional insight, helping you stay secure without adding pressure. 

To do this, we’ve developed a two-part security review service tailored specifically for hospices. 

Find out more 

Case study: Helping Southern Hospice Group navigate merger complexity with confidence in their IT

“Working with Trident gives reassurance which is important for me, for our board, and for our people here at Southern Hospice Group.” – Stuart Palma, Chief Executive Officer at Southern Hospice Group

Confidence, clarity and continuity are critical during any merger. In this case study video, Southern Hospice Group shares how partnering with Trident helped provide reassurance through change, bringing systems together and strengthening its technology foundation.

Watch the video below to hear from Stuart Palma, Chief Executive Officer, Cathy Heard, Director of Finance and Cassie Yandell, Hospice and Home Nurse, on our relationship.

You can also read our case study about how we helped save Martlets save £80,000 by modernising their IT infrastructure.

Article: How a fractional IT director can strengthen your team

In today’s fast-moving digital environment, organisations need strong technology leadership to stay competitive, manage risk, and scale effectively. But for many organisations, hiring a full-time IT director isn’t always practical, or necessary.

A fractional IT director offers an alternative: experienced, strategic technology leadership delivered on a flexible basis. Instead of committing to a permanent executive hire, organisations gain senior guidance exactly when it’s needed, helping teams make smarter decisions, reduce risk, and align technology investments with organisational goals.

Read the full article

Webinar recording: Empowering hospices with AI: Practical tools and live demos

Hospices are under constant pressure, balancing limited time, stretched resources, and growing demand. AI offers a helping hand to ease that burden: streamlining administrative tasks, saving time, and allowing staff to focus on what truly matters, delivering compassionate patient care.

In this session, Louis Graham, Microsoft Copilot Specialist, shared how Microsoft Copilot is being used in hospices to make a difference. You’ll see live demos, hear practical examples, and leave with ideas you can bring back to your team right away, as well as the confidence to use AI.